
Maison à la Grâce — Custom Creations to Celebrate Life’s Moments
REFUNDS & RETURNS POLICY
Maison à la Grâce
At Maison à la Grâce, each creation is custom-made with care and attention to detail. Because of the personalised and digital nature of our work, our refund and return terms differ slightly depending on the type of product.
1. Digital Artwork
All digital artworks are custom-made and therefore non-refundable. However, if you are not satisfied with the preview with watermark & transparency for approval, 50% of your payment will be refunded as a gesture of goodwill.
If a file is corrupted, missing, or does not match the product description, please contact us within 7 days of delivery, and we will provide a corrected version at no extra charge.
2. Physical Products (Print-on-Demand)
Some products are fulfilled and shipped through trusted third-party print providers. In such cases:
Damaged, misprinted, or defective items may be eligible for a free replacement.
To request a replacement, please contact us within 3 days of receiving your item, including photos of the defect.
Refunds for physical items are subject to the third-party provider’s policy. Maison à la Grâce cannot process direct returns but will assist in liaising with the provider to resolve the issue.
We cannot accept returns for reasons such as change of mind, incorrect size, or colour variation caused by screen/device settings.
3. Cancellations
Once work on a digital or custom order has begun, cancellations are not possible.
For physical products, cancellations are only possible if the order has not yet entered production with the print provider.
4. Responsibility
Maison à la Grâce is responsible for the artistic design and delivery of digital files.
Printing quality, shipping times, and logistics are the responsibility of the third-party provider.
Clients are responsible for providing accurate shipping addresses and correct order details.
5. Contact
If you believe you are eligible for a refund, replacement, or correction, please contact us at:
info@maisonalagrace.com
We will review each request individually and do our utmost to ensure your satisfaction.
Thank you for choosing Maison à la Grâce.
With appreciation,
The Maison à la Grâce

Maison à la Grâce
info@maisonalagrace.com
© Maison à la Grâce 2025. All rights reserved.