2. What kind of products do you offer?

We create bespoke digital artworks. Clients may also choose to have their designs produced as physical items such as prints, wall art, or acrylic panels through our trusted print partners .

3. How will I receive my artwork?

Digital artworks are delivered via secure download link or email.
Physical items are printed and shipped directly from our production partners.

4. Do you ship worlwide?

Yes. Digital files are delivered within 24-48 hours, depending on our workload. We keep updating our clients once their photos are being processed. 

Yes. We ship worldwide, too. Physical products are fulfilled through our production partners, which use a global network of print labs to ensure fast and reliable delivery wherever you are. Their lead time is generally 48-96 hrs.

5. What if I want only one digital version?

That’s absolutely fine. Many clients prefer to receive just the digital artwork and then print or frame it locally.

6. Can I order artwork as a gift?

Yes. Our artworks make memorable gifts for weddings, anniversaries, birthdays, or personal milestones. You may also commission portraits of children, pets, or family members.

7. What kind of photos shall I send?

Clear, high-resolution photos give the best results. By sending a photo, you confirm that you own the rights or have permission to use it. We may decline images that are copyrighted, low quality, or inappropriate.

8. Can you transform photos into different era?

Yes. One of our signature services is artistic “time-travel” — recreating portraits across decades, from 1920s glamour to modern-day styles.

9. Will the colours match exactly what I see on screen?

While we use professional methods to achieve vibrant, accurate colours, slight variations may occur between digital screens and printed products that are usually minor and .

10. Can I return or cancel my order?

Digital artworks are non-refundable, as they are custom-made. However, in exceptional cases, we may offer a 50% refund as a gesture of goodwill.
Physical products: refunds or replacements are possible if the item arrives damaged or misprinted. Please contact us within a few days of receiving your order.

11. Do I own the rights to the artwork?

You receive a personal-use license only. You may display, print, or gift your artwork, but resale, redistribution, or commercial use requires our written consent.

12. How is my personal data treated?

Your photographs and personal details are used only to create and deliver your artwork. We never sell, share, or reuse them without your explicit consent. See our Privacy Policy for details.

13. Do you use cookies?

Yes. Cookies help us ensure smooth site performance, personalise browsing, and improve your experience. You can disable them anytime in your browser.

14. Where are you based?

Maison à la Grâce is an online studio serving clients worldwide. Physical products are produced and shipped by third-party partners depending on your region.