CLIENT AGREEMENT

Maison à la Grâce

1. General

By placing an order with Maison à la Grâce, you (“the Client”) agree to the following Terms of Sale. These terms govern all purchases of our AI digital artworks, physical print-on-demand products, and related services.

2. Nature of Products

All products are custom-made AI artworks.

Digital Products: Delivered electronically via email, secure download link, or client account. No physical items are shipped unless explicitly stated at checkout.

Physical Products (POD): Some items are fulfilled and shipped by third-party print-on-demand providers. In such cases, Maison à la Grâce provides the design, while production and shipping are handled by the provider.

3. Ordering & Client Responsibilities

The Client must provide accurate photographs and details required for creating custom artwork. By submitting a photo, the Client confirms they have the rights or permission to use that image. Maison à la Grâce reserves the right to decline any photo that is inappropriate, low quality, or unsuitable for artistic transformation.

4. Delivery

Digital Products: Delivered by email or download link, typically within the estimated timeframe stated at checkout.

Physical Products: Delivery times and costs vary depending on the third-party provider. Maison à la Grâce is not responsible for delays once items are dispatched. Customs duties or import fees, where applicable, are the responsibility of the Client.

5. Pricing & Payment

All prices are listed in GBP (or the relevant checkout currency) and include VAT where applicable. Full payment is required before production begins.

6. Refunds & Cancellations

Digital Products: Due to the bespoke and custom-made nature of digital works, sales are final and non-refundable once delivered. Refunds are only issued if files are corrupted, not delivered, or do not match the product description.

Physical Products: Refunds or replacements for damaged or misprinted items will follow the policies of the third-party provider. The Client must notify us within 7 days of receiving the product to request assistance.

Cancellations: Not possible once work has begun.

7. Intellectual Property

Maison à la Grâce retains copyright over all artistic transformations and designs. The Client receives a personal-use license only. Artworks may be printed, displayed, or gifted, but not resold, redistributed, or used commercially without written consent.

8. Limitation of Liability
Maison à la Grâce is not liable for:

Printing errors, colour variations due to screen calibration, or production/shipping issues caused by third-party providers.

Customs fees, delays, or delivery errors once items leave our partners.
Our maximum liability is limited to the amount paid for the product.

9. Privacy & Data Use

All photographs and personal details submitted are used exclusively for creative consent.

10. Governing Law

These Terms are governed by UK law. Any disputes will fall under the jurisdiction of UK courts.

Thank you for choosing Maison à la Grâce.

With appreciation,
The Maison à la Grâce